We want you to shop with confidence. Returns and exchanges are available under the following conditions. Please read carefully.

1. Unboxing video is required You must record a clear, continuous video before and while opening your parcel. Exchange or refund claims are only accepted if this video is provided. Without it, we are unable to process any claim.

2. Report within 12 hours Any issue must be reported to us within 12 hours of receiving your parcel. Claims made after 12 hours cannot be accepted.

3. Exchange

• If we sent the wrong or a damaged item: we will gladly exchange it. The product must be returned to our address (return sent by the customer).
• If the item is correct but you'd like a different size or design (change of mind): exchange is possible; delivery charges and applicable tax will be deducted.

4. Refund

• Refunds are processed once the returned item reaches us. Delivery charges and tax are deducted, and the remaining amount is refunded.
• This applies whether the item was faulty or you simply changed your mind — the product must first be returned to us.